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FAQs

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Product Questions

Khapregesic® (Khaya senegalensis) is a preparation of Khaya senegalensis dry stem bark.

Each LIFE product combines Khapregesic® (Khaya senegalensis) with added vitamins and minerals.

Read the ingredients on your exact product label.

For the listed uses of your exact Hey Sister! product, read its label.

Always read the label and follow the directions for use. If symptoms persist, talk to your health professional.

Follow the directions and warnings on the pack for your exact Hey Sister! product. Original/OG and Life formulations have different directions; do not transfer the dose from one product to another.

Do not take for longer than 7 days. The total includes any days taken before your period. Do not use a one-day break to self-start repeated seven-day courses. If symptoms persist or you need longer or repeated use, speak with your healthcare professional.

If you are unsure which formulation you have, or the pack differs from information you have seen online, contact our support team with the product name so we can help identify the correct product information.

We know convenience matters when managing period pain and menopause symptoms — that’s why we offer both bottles and blister packs to suit your needs, whether you're at home or on the go.

Our pack sizes are based on the recommended dosage for each range:

  • OG Range: 2 tablets daily (1 morning, 1 night)
  • Life Range: 4 tablets daily (2 morning, 2 night)



🌸 Period Pain Relief

OG Range

  • Bottles: 42 tablets — a 3-month supply (based on 2 tablets/day for 7 days/month)
    Great for home use — keep it in your medicine cabinet so you're always prepared.
  • Blister Packs: 14 tablets — a 1-month supply
    Compact and convenient, perfect for your bag or travel kit.

Life Range

  • Bottles: 84 tablets — a 3-month supply (based on 4 tablets/day for 7 days/month)
    Same convenient format, just tailored for the higher dosage.
  • Blister Packs: 28 tablets — a 1-month supply
    Twice the amount to match the doubled dosage of the Life formula.



✨ Menopause & Perimenopause Support

Whether you're managing daily symptoms or occasional flare-ups:

  • OG Range Blister Packs: 14 tablets (1 month supply)
  • Life Range Blister Packs: 28 tablets (1 month supply)
  • Life Range Bottles: 84 tablets (3 month supply)



👜 Which Pack Is Right for You?

  • Blister Packs: Lightweight and portable — ideal for handbags, travel, or office drawers
  • Bottles: Best for home use or staying well-stocked between periods

No matter which you choose, you’ll have natural, effective relief when and where you need it.

At Hey Sister!, the star of the show is Khapregesic®, made from the Khaya Senegalensis Dry Stem Bark. This incredible ingredient is at the heart of what makes our products so effective. Here’s the full breakdown:

Hey Sister! OG Period

  • Khapregesic® (Khaya Senegalensis Dry Stem Bark) 500 mg

Hey Sister! OG Menopause

  • Khapregesic® (Khaya Senegalensis Dry Stem Bark) 500 mg
  • Vitamin D3 (Colecalciferol) 50 IU
  • Calcium (from Calcium Carbonate) 100.1 mg

Hey Sister! Life Teen Period

  • Khapregesic® 250 mg (Khaya Senegalensis Dry Stem Bark)
  • Vitamin C 62.5mg (32.5mg Ascorbic acid + 36.5mg Calcium ascorbate dihydrate)
  • Magnesium 22.2mg (190.4mg Magnesium glycinate dihydrate)

Hey Sister! Life Period

  • Khapregesic® 250 mg (Khaya Senegalensis Dry Stem Bark)
  • Magnesium 22.2mg (Magnesium glycinate dihydrate 190.4mg) 
  • Vitamin B6 2.5mg (Pyridoxal 5-phosphate monohydrate 3.9mg) 
  • Zinc 5mg (Zinc amino acid chelate 25mg)

Hey Sister! Life Perimenopause

  • Khapregesic® 250 mg (Khaya Senegalensis Dry Stem Bark)
  • Magnesium 22.2mg (Magnesium glycinate dihydrate 190.4mg)
  • Vitamin B6 2.5mg (Pyridoxal 5-phosphate monohydrate 3.9mg)
  • Zinc 5mg (Zinc amino acid chelate 25mg)
  • Calcium 52.7mg (Calcium citrate tetrahydrate 250mg)
  • Vitamin D3 7.5mcg (Colecalciferol)
  • K2 3mcg (Menaquinone-7)

Hey Sister! Life Menopause

  • Khapregesic® 250 mg (Khaya Senegalensis Dry Stem Bark)
  • Magnesium 22.2mg (Magnesium glycinate dihydrate 190.4mg) 
  • Calcium 52.7mg (Calcium citrate tetrahydrate 250mg)
  • Vitamin D3 7.5mcg (Colecalciferol)
  • K2 3mcg (Menaquinone-7)

Curious about Khapregesic® and how it works? Visit our science page for more information. 

Still have questions? We’re here for you—reach out anytime!

Health and Wellbeing

It is always best to speak with your pharmacist or healthcare professional before combining a Hey Sister! product with medicines or supplements. Take the exact product pack and your medicine list so they can check the ingredients and your individual circumstances.

Original/OG and Life formulations contain different ingredients. Information about Khapregesic® alone does not establish compatibility for every finished product or every medicine combination. Our support team can help you find the current ingredient and warning information for your exact product.

Do not use if pregnant, likely to become pregnant or breastfeeding. Use in children under 12 is not recommended. Follow all directions and warnings on your exact pack. Current product warnings include: Not for prolonged use. May harm liver. Do not use for more than 7 days. If symptoms persist, talk to your health professional.

For a question about a particular medicine, a suspected reaction or conflicting product information, contact our support team for product-information review and check with your pharmacist or treating health professional before use. Do not change prescribed treatment on the basis of a customer-support answer.

Side effects can occur. Read and follow the warnings on the pack for your exact Hey Sister! product.

If you experience a suspected reaction, stop using the product and seek advice from a healthcare professional. Contact our support team so we can pass your report to the appropriate person for review.

Clinical study dosing is not a replacement for your product's pack directions. Do not exceed the directions or duration on your pack. If symptoms persist, talk to your health professional.

It is always best to speak with your pharmacist or healthcare professional before combining a Hey Sister! product with medicines or supplements. Take the exact product pack and your medicine list so they can check the ingredients and your individual circumstances.

Original/OG and Life formulations contain different ingredients. Information about Khapregesic® alone does not establish compatibility for every finished product or every medicine combination. Our support team can help you find the current ingredient and warning information for your exact product.

Do not use if pregnant, likely to become pregnant or breastfeeding. Use in children under 12 is not recommended. Follow all directions and warnings on your exact pack. Current product warnings include: Not for prolonged use. May harm liver. Do not use for more than 7 days. If symptoms persist, talk to your health professional.

For a question about a particular medicine, a suspected reaction or conflicting product information, contact our support team for product-information review and check with your pharmacist or treating health professional before use. Do not change prescribed treatment on the basis of a customer-support answer.

Swallow whole as directed on the label.

Khapregesic® is not to be used if pregnant or likely to become pregnant. It is not recommended during breastfeeding. It is not recommended for children under the age of 12.

Always follow the directions on the pack or the written directions from your practitioner and remember, if symptoms persist, talk to your health professional.

It is always best to speak with your pharmacist or healthcare professional before combining a Hey Sister! product with medicines or supplements. Take the exact product pack and your medicine list so they can check the ingredients and your individual circumstances.

Original/OG and Life formulations contain different ingredients. Information about Khapregesic® alone does not establish compatibility for every finished product or every medicine combination. Our support team can help you find the current ingredient and warning information for your exact product.

Do not use if pregnant, likely to become pregnant or breastfeeding. Use in children under 12 is not recommended. Follow all directions and warnings on your exact pack. Current product warnings include: Not for prolonged use. May harm liver. Do not use for more than 7 days. If symptoms persist, talk to your health professional.

For a question about a particular medicine, a suspected reaction or conflicting product information, contact our support team for product-information review and check with your pharmacist or treating health professional before use. Do not change prescribed treatment on the basis of a customer-support answer.

At Hey Sister!, we understand that every menstrual journey is unique. If you’re considering using our products while trying to conceive, pregnant, or breastfeeding, here’s what you need to know:

Usage Recommendations:

  • Trying to Conceive: Like other pain relievers, our products are not recommended if you are trying to conceive.
  • Pregnancy and Breastfeeding: Our products are not recommended during pregnancy or while breastfeeding.
  • Children: Our products are not suitable for children under the age of 12.

Always follow the directions provided on the packaging or those given by your healthcare practitioner. If symptoms persist or you have concerns, it’s important to consult a health professional.

More Information:

For further details, check out this helpful video from our Director of Natural Health, Jade Walker, covering this topic:
Watch the video here.

We’re here to support you when the time is right for you to use our products. If you have any other questions, feel free to reach out to us. We’re always here to help!

Subscriptions

Managing Your Subscription with Hey Sister!

We’ve made it super easy for you to manage your Hey Sister! subscriptions.

Just login to your account here, and click the "Manage Subscriptions" button.

From our subscription management portal you can manage all aspects of your subscription including rescheduling, upgrading, pausing or cancelling. You can also update your shipping address and payment details from our portal.

If you'd like to add extra items to your next order (such as Tea Tonic), you can do so in the portal.


For more details on the benefits of subscribing, visit our subscription information page.


Need more information on how to set up and manage your account? Check out our detailed guide here.


If you need any further assistance, our support team is here to help. Happy managing!

To update the shipping address for your Hey Sister! subscription:

  1. Log in to your Hey Sister! account. You will get a one-time code sent to your email address to verify it's really you.
  2. Click the "Manage Subscriptions" button.
  3. On the subscription you would like to edit, select the "View Details" button.
  4. Scroll to the "Shipping Address" section and select "Edit".
  5. From here, you can update your shipping address details. Any future orders for this subscription will be delivered to the updated address. Click the "Confirm" button once complete.

If you have any issues updating your address, feel free to send our team a message and we will be happy to assist.

To cancel your Hey Sister! subscription, first login to your Hey Sister! account. Enter the email address you signed up to the subscription with and we will send you a code to login to your account.

Click the "Manage Subscriptions" button.

All active and inactive subscriptions for your account will be listed.

To cancel your subscription, click the "View Details" button on the subscription you would like to edit.

At the bottom of the page, click the "Cancel Subscription" or "Pause Subscription" link.

If you have any issues cancelling your subscription, please reach out to our team via  or the chat box on our website and they will be happy to assist.

We love helping you save while making your period experience better! If you’ve got a discount code, applying it to your Hey Sister! subscription is super simple. Follow these steps to update your active subscription and start enjoying your discount:

Step-by-Step Guide to Applying a Discount Code

Access Your Subscription

Login to your account here. We will send you a one-time access code to your email address.


Find Your Active Subscription

Once your in, click the "Manage Subscriptions" button.

Select the "View Details" button on the subscription you'd like to add the discount code to.


Enter Your Discount Code

Scroll to the "Discount code" box, enter your discount code and click Apply.


Confirm and Enjoy the Savings

After applying the code, your discount will immediately reflect on your next subscription cycle. You’re all set to enjoy the perks of saving while staying in control of your cycle!


NOTE: Some discount codes are only applicable for one-time purchases. Most discount codes only apply to Hey Sister! products.


Need Help?

If you run into any issues or have questions, our support team is just a message away. We’re here to make managing your subscription as stress-free as possible!

Ready to make updates? Head to your subscription management page now and apply that code. ✨

For more tips and guidance, check out our other support articles or reach out to us directly—we’ve always got your back. 🧡



Order Management

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.


Click on the tracking number link or enter the tracking number into our tracking page.


Tracking information may not be immediately available after your order is placed. It can take up to 3 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.


If you need any further assistance tracking your order, our team is happy to assist.

While we love delivering our natural period pain relief products directly to your door, we’re also available at select retail locations.

To make it easy for you, we’ve created a Find a Store page on our website. Here, you’ll find an up-to-date list of all the stores that stock Hey Sister! products. Simply head to the page, pop in your location, and see what’s nearby.

Can’t find a store close to you? No worries! You can always shop directly on our website, and we’ll deliver Hey Sister! straight to your doorstep. 🚚✨

If you have any further questions or need assistance, our team is here to help—just reach out to us at [email protected].

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